Last Updated: June 13, 2025
1. Agreement to Terms
These Terms of Service (“Terms”) govern your use of the website, products, and services offered by Virtual Intelligence Solutions (“Company”, “we”, “our”, “us”). By accessing or using our services, you agree to comply with and be legally bound by these Terms.
If you do not agree with any part of these Terms, you must not use our services.
2. Company Information
Company Name: Virtual Intelligence Solutions
Location: Unit 7A, Seymour Park Business Complex, Kingston, Jamaica
Contact Email: info@virtualintel.com
Contact Phone: +1 (876) 225-4932
3. Services Offered
Virtual Intelligence Solutions provides IT Solutions and Services, including but not limited to:
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Datacentre Hardware Sales and Services
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Networking Hardware Sales and Services
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Device Sales and Repairs (Tablets, Desktops, Laptops)
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Cybersecurity Solutions & Managed Security Services
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Network & Datacentre Management
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POS Systems Solutions
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Business Software Solutions
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Application Development
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Backup & Virtualization
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Document Management Systems
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Microsoft Products & Services
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Cloud Services (Microsoft Azure & AWS)
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Fibre Optic Cabling
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Helpdesk & Technical Support
Specific terms for each service may be governed by additional service level agreements (SLAs), proposals, or contracts.
4. Eligibility
You represent and warrant that:
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You are at least 18 years old.
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You have the legal authority to enter into this agreement on behalf of yourself or your organization.
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Your use of our services complies with all applicable laws and regulations.
5. Account Registration
Some services may require registration. You agree to provide accurate and complete information and to keep your account information up-to-date. You are responsible for maintaining the confidentiality of your account credentials.
6. Service Fees and Payments
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Fees for services will be outlined in individual service agreements, quotes, or invoices.
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Payment terms will be specified in writing.
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Late payments may incur interest or suspension of services until payment is received.
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All fees are exclusive of applicable taxes, unless otherwise specified.
7. Acceptable Use Policy
You agree not to:
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Use our services for illegal or unauthorized purposes.
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Attempt to gain unauthorized access to systems or networks.
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Interfere with or disrupt service integrity or performance.
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Upload or transmit malicious code or malware.
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Violate any applicable laws, regulations, or third-party rights.
We reserve the right to suspend or terminate your access for any violation of this policy.
8. Intellectual Property
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All content, trademarks, logos, and software are the property of Virtual Intelligence Solutions or its licensors.
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You may not reproduce, modify, distribute, or create derivative works without written permission.
9. Confidentiality
Both parties agree to protect confidential information exchanged during the course of service delivery and not to disclose such information to third parties without prior written consent, unless required by law.
10. Data Privacy
Your use of our services is also governed by our Privacy Policy and Cookie Policy which describes how we collect, use, and protect your data in compliance with Jamaican Data Protection Act, EU GDPR, and other applicable privacy laws.
11. Service Availability & Performance
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We strive to provide reliable and continuous service.
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We are not responsible for service interruptions caused by factors outside our reasonable control (e.g. power outages, internet failures, cyber attacks, natural disasters, or third-party service disruptions).
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Specific uptime guarantees and performance standards may be defined in separate service level agreements (SLAs).
12. Disclaimers
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Our services are provided “as is” and “as available.”
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We make no warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
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We do not warrant that services will be error-free, uninterrupted, or completely secure.
13. Limitation of Liability
To the fullest extent permitted by law, Virtual Intelligence Solutions shall not be liable for:
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Indirect, incidental, or consequential damages;
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Loss of profits, revenue, or data;
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Business interruption or downtime;
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Any claim exceeding the total amount paid for services in the 12 months preceding the claim.
14. Indemnification
You agree to indemnify and hold harmless Virtual Intelligence Solutions, its employees, affiliates, and contractors from any claims, losses, damages, liabilities, or expenses arising from your use of the services or violation of these Terms.
15. Termination
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We may suspend or terminate your access to services for violation of these Terms, non-payment, or for legal or regulatory reasons.
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Upon termination, you must cease using our services, and outstanding payments become immediately due.
16. Governing Law and Jurisdiction
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These Terms are governed by the laws of Jamaica.
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Any disputes shall be subject to the exclusive jurisdiction of the courts of Jamaica.
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For international customers, local consumer protection laws may also apply where applicable.
17. Changes to These Terms
We reserve the right to update or modify these Terms at any time. When changes are made, we will update the “Last Updated” date. Your continued use of the services after changes take effect constitutes your acceptance of the updated Terms.
18. Contact Information
If you have any questions regarding these Terms, please contact:
Virtual Intelligence Solutions
Kingston, Jamaica
Email: info@virtualintel.net
Phone: +1 (876) 225-4932
