Last Updated: June 13, 2025
1. Introduction
Virtual Intelligence Solutions (“Company”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
We comply with the Data Protection Act (Jamaica), the General Data Protection Regulation (EU GDPR), and globally accepted privacy and IT service standards.
By using our services, you consent to the data practices described in this policy.
2. Who We Are
Company Name: Virtual Intelligence Solutions
Registered Office: Unit 7A, Seymour Park Business Complex, Kingston, Jamaica
Contact Email: info@virtualintel.com
Contact Phone: +1 (876) 225-4932
3. What Personal Data We Collect
We collect information that may directly or indirectly identify you (“Personal Data”), including:
3.1 Information You Provide to Us
- Name
- Business name
- Email address
- Phone number
- Billing address
- Payment information
- Device details (when accessing services)
- Any additional information you provide via forms, chat, consultations, or during service delivery.
3.2 Information We Collect Automatically
- IP address
- Browser type and version
- Operating system
- Referring site details
- Clickstream data (pages visited, time spent, actions taken)
- Device identifiers
3.3 Information from Third Parties
We may collect information from public sources, partners, or affiliates, with your consent where required.
4. How We Use Your Personal Data
We use your information to:
- Provide IT solutions, services, and support.
- Manage your account.
- Process payments.
- Send service updates, invoices, and administrative communications.
- Respond to inquiries or requests.
- Send marketing communications (only with your consent).
- Conduct internal research, analytics, and business operations.
- Detect, prevent, and address technical issues, fraud, or security threats.
- Comply with legal obligations.
5. Legal Basis for Processing (for EU/UK/Worldwide Compliance)
We process your personal data based on one or more of the following legal grounds:
- Consent
- Performance of a contract
- Legal obligations
- Legitimate interests (such as business operations, fraud prevention, service improvement)
6. Sharing of Personal Data
We do not sell your personal data.
We may share your information with:
- Trusted service providers (payment processors, cloud service providers, IT vendors, CRM systems)
- Legal or regulatory authorities, when required by law.
- Partners or affiliates involved in delivering your contracted services (with confidentiality agreements in place).
All third parties are required to protect your data in accordance with applicable laws.
7. International Data Transfers
As a Jamaican-based company serving international clients:
- Your data may be stored or processed in Jamaica, the United States, EU, or other countries where our service providers operate.
- Where required, we implement standard contractual clauses or other approved mechanisms to safeguard cross-border data transfers in compliance with GDPR and Jamaican regulations.
8. Data Retention
We retain personal data only for as long as necessary to:
- Deliver services;
- Comply with legal obligations;
- Resolve disputes;
- Enforce agreements.
When data is no longer needed, we securely delete or anonymize it.
9. Data Security
We implement industry-standard technical, organizational, and administrative security measures to protect your personal data, including:
- Firewalls
- Data encryption (in transit and at rest)
- Secure server environments
- Multi-factor authentication
- Strict access controls
- Regular security audits
10. Your Privacy Rights
10.1 Jamaican Data Protection Act Rights
You have the right to:
- Access your personal data.
- Request correction or deletion.
- Object to processing.
- Withdraw consent.
- Lodge complaints with Jamaica’s Information Commissioner.
10.2 EU/UK GDPR Rights
EU/UK residents also have rights to:
- Data portability.
- Restrict processing.
- File complaints with their national data protection authority.
To exercise any of your rights, contact us at: info@virtualintel.net
11. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality.
- Analyze site usage.
- Personalize content and advertising.
You may control cookie preferences through your browser settings. Full Cookie Policy available here: https://virtual-intel.net/cookie-policy/
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before submitting personal data.
13. Children’s Privacy
We do not knowingly collect data from children under 18. If you believe we have collected data from a child, please contact us to request deletion.
14. Changes to This Policy
We may update this policy to reflect changes in laws or services. When we do, we will update the “Last Updated” date. Material changes will be clearly communicated. You can also check out our Terms of Service page for more policies.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Data Protection Officer (DPO):
Virtual Intelligence Solutions
Kingston, Jamaica
Email: stephanie.brown@virtualintel.net
