A managed IT services package is a bundled offering of IT support services—like helpdesk, network security, and cloud backups—provided by a third-party expert. For Jamaican businesses, this means no more stressing over tech issues or hiring full-time IT staff. Instead, you pay a fixed monthly fee and get proactive, on-demand IT help.
At Virtual Intelligence Solutions, we specialize in custom managed IT services packages for small and medium-sized businesses in Jamaica and across the Americas—giving you enterprise-level support at small-business pricing.
What Are Managed IT Services?
Managed IT services are a form of outsourced IT support, where a professional IT provider manages and maintains your business’s technology infrastructure.
Instead of reacting to tech problems, managed services are proactive—which means your provider prevents issues before they happen, monitors systems 24/7, and optimizes performance.
You don’t just get support—you get strategy, security, and growth-ready technology.
Why Businesses in Jamaica and Beyond Are Outsourcing IT Services
Small businesses in Jamaica face unique challenges:
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Limited budgets for hiring IT staff
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Rapid need for tech upgrades
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Cybersecurity threats targeting SMEs
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Dependence on reliable internet and systems
Outsourcing IT allows companies to focus on their core business while their tech runs smoothly in the background.
What Is Included in Managed IT Services Packages?
A good managed IT package should cover every essential IT function a business needs to stay secure, operational, and competitive.
At Virtual Intelligence Solutions, our packages are fully customizable and may include:
| Service | What You Get |
|---|---|
| 24/7 Helpdesk Support | Fast, expert troubleshooting by phone, email, or remote login |
| Network Monitoring | Constant system checks to detect issues before downtime happens |
| Cybersecurity Services | Firewalls, antivirus, anti-ransomware, and phishing protection |
| Data Backup & Disaster Recovery | Automatic cloud backups with quick restore options |
| Software & OS Updates | Regular patching to keep systems secure and up-to-date |
| Email & Productivity Tools Support | Microsoft 365, Google Workspace, and collaboration tool support |
| IT Consulting & Strategy | Dedicated advice on scaling tech, budgeting, and planning |
| Asset Management | Inventory of all devices, licenses, and warranties |
| On-site Support (optional) | In-person visits for hardware setups or troubleshooting (within Jamaica) |
An Example of a Managed IT Service in Action
Let’s say your entire team loses access to cloud files on a busy Monday morning. Instead of scrambling, your team calls our helpdesk. Within minutes, we remotely diagnose the issue, recover access, and ensure backups are secure—all while you keep working.
That’s the power of having a proactive IT team on your side.
Common Types of Managed IT Packages and Pricing
Not all businesses need the same level of support. This is what a typical pricing plan looks like among IT solutions companies like Virtual Intelligence Solutions, compare our price plans below
| Feature / Plan | Basic Plan(Micro Businesses & Startups) | Growth Plan(Busy SMEs) | Enterprise Plan(Multi-location / High-risk Industries) |
|---|---|---|---|
| Helpdesk Support | Core support | Advanced support | Full support suite |
| Monitoring | Basic monitoring | Advanced monitoring | ✓ |
| Software Patching | ✓ | ✓ | ✓ |
| Cybersecurity Protection | – | ✓ | ✓ |
| Cloud Backup | – | ✓ | ✓ |
| IT Consulting | – | ✓ | ✓ |
| On-site Visits | – | – | ✓ |
| Custom Integrations | – | – | ✓ |
| Compliance Guidance | – | – | ✓ |
| Pricing | Custom pricing on request | Custom pricing on request | Custom pricing on request |
Is It Cheaper to Outsource IT?
Yes, most SMEs can save 30–50% annually by choosing outsourced IT support services over hiring internally. Here’s a brief overview of why outsourcing IT is a more cost-effective solution:
| In-House IT | Outsourced IT |
|---|---|
| Salary + benefits | Flat monthly fee |
| Downtime risk | Proactive monitoring |
| Expensive software tools | Included in package |
| Limited expertise | Access to full IT team |
Factors That Influence IT Support Package Pricing
Pricing isn’t one-size-fits-all. Here’s what impacts cost:
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Number of devices/users
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Service hours (business hours vs 24/7)
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Industry regulations (e.g. finance, legal, healthcare)
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On-site requirements
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Cloud vs on-premises setups
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Backup volume and storage needs
We’ll help you build a cost-efficient, high-impact package with zero fluff. Don’t know if your business needs to outsource IT services? We’ve got just the perfect article to guide you.
Tips for Choosing the Right Managed IT Services Package
The right IT company can make all the difference for most small and medium-sized businesses. That’s why you should trust brands like Virtual Intelligence Solutions—offering services that don’t just keep you running, but help you run better. Here’s how to get started on your own before handing it over to the pros:
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Start with a tech audit – Know your current risks and gaps
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Focus on scalability – Will the package grow with you?
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Check support response times – Minutes matter during outages
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Look for bundled cybersecurity – Essential for any package
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Ask for a roadmap – Great providers help you plan tech, not just fix it
With Virtual Intelligence Solutions, our services don’t just keep you running—they help you run better.
Comparing Our IT Service Packages for Businesses
| Feature | Basic | Growth | Enterprise |
|---|---|---|---|
| Helpdesk Support | ✅ | ✅ | ✅ |
| Cybersecurity | 🚫 | ✅ | ✅ |
| Cloud Backup | 🚫 | ✅ | ✅ |
| Strategic Consulting | 🚫 | ✅ | ✅ |
| On-Site Support | 🚫 | 🚫 | ✅ |
| Compliance Tools | 🚫 | 🚫 | ✅ |
Whether you’re a two-person law firm or a fast-growing eCommerce business, we build custom managed IT services packages based on your actual needs—no bloated services or wasted money.
Virtual Intelligence Solutions Is the #1 Choice for Jamaican Businesses
We’re not a faceless helpdesk. We’re your IT growth partner—right here in Jamaica, trusted by regional SMEs, schools, and public institutions.
✅ Local Support, Global Standards
✅ Scalable Packages for Any Business Size
✅ Fast Response. No Tech Jargon. Just Solutions.
✅ Affordable, Transparent Pricing
Let us help you stop fighting fires and start building a future-ready business with the right tech behind you.
Still Have Questions?
Want to compare packages or get a custom quote?
Book a free 20-30minute IT strategy session with one of our experts today or just call (876) 225-4932.
📞 No pressure. Just clear answers and actionable next steps.
📥 Free Download: “The IT Support Package Planning Toolkit”
Not sure what services you need or what to budget? Get our free toolkit, including:
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A customizable IT service checklist
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A risk assessment quiz
👉 Let us make your IT decisions easier and smarter. Drop your email and get the guide instantly!
Frequently Asked Questions
How much does managed services cost?
The cost of managed IT services packages typically ranges from JMD $40,000 to JMD $150,000+ per month for small to medium-sized businesses in Jamaica. Pricing depends on factors such as the number of users, service level, cybersecurity needs, and whether on-site support is required.
At Virtual Intelligence Solutions, we offer affordable, scalable packages. When you contact us for custom managed IT services pricing, you get the best value, tailored to your business’s exact needs—so you never overpay for services you don’t need.
How much does an MSP cost per hour?
While many Managed Service Providers (MSPs) operate on a monthly flat-fee model, some also offer hourly rates for one-off services or projects. Typical MSP hourly rates range from USD $75 to $200/hour depending on the complexity of the task and the provider’s expertise.
However, hourly billing can quickly add up. Most businesses find that monthly IT support packages offer more predictable costs and better value long-term—especially with a provider like Virtual Intelligence, where unlimited support is included.
How much does tech support cost?
Basic tech support services (e.g., email setup, troubleshooting, password resets) can cost JMD $3,000–$10,000 per incident, or JMD $5,000–$20,000 per user/month for recurring support contracts. However, costs can rise quickly if charged per issue.
That’s why many Jamaican SMEs prefer our managed IT services packages, which combine helpdesk support, cybersecurity, and cloud backups into one predictable monthly rate.
Are managed service providers worth it?
Yes—managed service providers (MSPs) are absolutely worth it for most small and medium-sized businesses.
Here’s why:
You reduce downtime and data loss
You avoid the cost of hiring in-house IT staff
You get expert cybersecurity protection
You improve system performance and business continuity
You gain a strategic tech partner who helps you plan, not just fix
At Virtual Intelligence Solutions, we’re not just fixing problems—we’re helping you grow. Our packages are designed to save time, reduce cost, and give you peace of mind.
What types of businesses need managed IT services?
Almost every business today relies on technology—so any business with digital systems, internet-connected devices, or customer data can benefit from managed IT services.
Here are common examples:
Small and medium-sized businesses (SMEs) without internal IT staff
Retail stores needing secure POS and internet uptime
Law firms and accounting firms handling sensitive client information
Schools and non-profits that need budget-friendly tech support
Medical offices managing patient records and compliance
Real estate agencies, creative agencies, and eCommerce brands relying on cloud tools
Whether you’re in USA, UK, Canada, Kingston, Montego Bay, or operating regionally, Virtual Intelligence Solutions offers custom managed IT services packages that meet your exact business needs.
What are the benefits of managed IT support for SMEs?
Small and medium-sized businesses (SMEs) often lack the resources to hire full-time IT professionals. Managed IT support solves that problem affordably. Here are the key benefits:
✅ 24/7 Support: Get help whenever you need it—no waiting.
✅ Cost Predictability: Fixed monthly rates avoid surprise expenses.
✅ Cybersecurity Protection: Defend against malware, phishing, and ransomware.
✅ Scalability: Easily upgrade your services as your business grows.
✅ Access to Experts: Stay up-to-date with the latest technologies.
✅ Focus on Business: Free up your time to grow your company.
With Virtual Intelligence, we become your tech backbone, allowing you to scale confidently without hiring an entire IT department.
What’s the ROI of using a managed IT service provider?
The ROI (Return on Investment) of managed IT services is both financial and operational. Here’s how it adds up:
💰 Cost Savings: Save 30–50% compared to in-house IT.
⚡ Increased Productivity: Less downtime = more output from your team.
🛡️ Risk Reduction: Avoid data breaches, fines, and reputational damage.
📈 Strategic Growth: Use IT as a tool to scale smarter.
📊 Predictable Budgeting: No surprise expenses, just steady investment.
In short, the ROI is not just in what you save—but also in what you gain: uptime, confidence, and competitive advantage. Virtual Intelligence Solutions helps businesses unlock all of that with the right IT support plan.
How do I choose the right IT support package for my business?
Here are 6 steps to make the right choice:
Assess Your Current Tech Needs
Use an IT checklist (we’ve got one!) to evaluate your current infrastructure and pain points.
Set a Monthly Budget
Know what you can afford—but also what poor IT support is costing you in productivity.
Decide Between Remote-Only or Hybrid Support
Do you need in-person tech help, or is remote enough?
Prioritize Key Services
For example: Cybersecurity, backups, or helpdesk? What’s most urgent?
Consider Future Growth
Choose a provider like Virtual Intelligence that offers scalable plans that grow with you.
Book a Consultation
This helps you get a custom package recommendation based on your business size, industry, and goals.
